Washington Gas Company disconnected my service because a of previous tenant that occupied the unit before I moved in. My bill was paid in full but Washington Gas insist that they spoke to me concerning the matter.

I have provided them with confirmation number for proof of payment however they will not assist until the weekend is over. I have not heat. My puppy just had surgery and my husband and I have to stay at a hotel for three day.

We paid for service therefore, we should received the service we paid for. Washington Gas costumer service reps are not professional and not mindful of their mistakes.

Monetary Loss: $400.

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