Their customer service menu over the phone in one word: frustrating. If you want the urge to shoot yourself in the head, then by all means, call it.
I called, went through the menu, finally got a rep, then he gives me another number to call for my address. Called it, got a menu that didn't have anything about what I needed, finally dialed zero for "gas emergencies". The girl told me I had to wait till the menu repeated 3 times, and then dial a 4 (not offered in the menu)! Then I get directed back to the original number I called the first time.
Finally got someone who said that I would have to go to the walk-in department to start new service(mind you, the walk-in dept. is in the middle of D.C. during business hours), in order to confirm my identity and start new service. I suggested I just fax a copy of my request and my id's, and she said "yes, sure" like it was always an option.
Why didn't they tell me that when they denied my original on-line request to start a new service on account of needing a copy of my id's???? Ridiculous.