Washington Gas Reviews

For more than 25 years, I have been a loyal Washington Gas customer, faithfully paying every bill without a single delinquency. And yet, after two months of being locked out of my account despite multiple frustrating attempts to fix the access issues Washington Gas heartlessly disconnected my service without warning.

Imagine waking up in the morning, stepping into the shower, and being hit with freezing water.

No notice. No opportunity to correct the problem. Just cold silence from a company that I had trusted for decades.

When I immediately called and paid the bill in full, they coldly informed me that their policy is to reconnect the next day.

But because it was Friday, they scheduled my service for Monday meaning my family would be without heat and hot water for four full days.

Is this how you treat loyal customers?

Is this the compassion you show to the families you serve?

How is it acceptable for a utility company to abandon a family for an entire weekend simply because they refuse to staff adequately or pay for overtime? Where is the human decency?

This is in reference to the following address: 9825 Darcy Forest Drive, Silver Spring, MD 20910. The gas was turned off on Aug.

19. This is the same day I called to change the name on the bill and let them know I will be making payments. A tech came out on Aug 20 to 'turn the gas on per customer request'. I never made this request and was not yet aware the gas was off.

When I figured out it was off, I made appointments for both Wed, Aug 21 and Thur, Aug 22 to have a tech come out, but no one came. I am told the window is 7AM to 5PM. I talked to a supervisor at approx 5:00 PM on Aug 21 and was told techs worked until 9 PM and she had made a new appointment for me. I turned the car around, drove back to the residence and waited until 9PM, yet no one came.

I was hung up on today, Friday. I actually feel at this point that these representatives are either ignoring me or doing the exact opposite of what I ask. Meanwhile, the gas remains off (illegal?

lawsuit?) while I try to make yet another appointment for, I am told, next Tuesday. It is amazing to me that when your company makes mistakes, I have to pay for it.

I was scheduled to have service connected today (8/8/2022). The techs arrived, went to my front door, and knocked (lightly) before leaving a note stating, no answer.

The problem is that the front door is on the first level, and we are three levels up. Even if the tech banged on the door, it would be difficult hearing it from the 3rd level. I have ring doorbells installed in the front and back. The techs did not bother right either of them.

The second tech even slipped the notice of service on my garage doorbell but neglected to ring it! When these appointments are scheduled, we are given an all-day window where we must have an adult available to let the tech inside. I took today off SPECIFICALLY for this and these guys canceled my appointment for no show! They were there for a total of 5 minutes based on the video footage from my doorbell cameras.

I never heard a knock, and they definitely did not ring the doorbell. Ive attached the video footage of them arriving, knocking on the door, leaving the notice, and departing. When I called customer service (spoke to Michelle who was wonderful), she tried to get them to return but the ticket was cancelled, and I have to reschedule. These guys have no regard for the customer and the fact that we have to take time off work to make these service appointments.

Ive been without service for over a week now and will not have anyone available to wait all day when I reschedule.

Very unprofessional!!! Take a look at the videos from the time they arrived till the time they left.