Linthicum Heights, Maryland
1 comment

I am now on my third attempt to have the gas turned on at my house. There has been a complete lack of communication from their service representatives concerning this job.

I first scheduled service for 1/11/2011. The technician did not turn on the gas because no one was home. I was never told that someone had to be home for the gas to be turned on. Why don't they inform the customer about this when the appointment is made? If they had, someone would have been there.

A second appointment was made for the next day. My wife took half a day off from work and sat in a cold, empty house for 5 hours waiting for the technician. When he arrived, he apparently failed to knock on the door hard enough for my wife to hear him, so he simply left, even though there was a car parked in the driveway, so someone was obviously home. They have our phone number"”couldn't the technician have called before he left the property? Or called ahead of time to verify that someone was home? Why do they take your phone number if they are not going to use it?

Now I have scheduled a third appointment. I will now have to take another half-day off from work myself to wait for their technician. It is the middle of winter and this house has no heat. Why can't this company communicate with a customer better than this?

Had an Experience with Washington Gas?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#288735

Washington Gas customer service must read scripts when dealing with customers.They dont listen at all, oh by they way did you know the customer service department is also their complaint department as well.

This is exactly why no company should be a monopoloy. Captialism at its finest, meaning no real support or concern for the consumers. Dont they realize without customers they wont have a job. I am currently researching a few green alternatives.

I feel like a slave on a plantation.Please excuse me but dont excuse the lack real customer service from Washington Gas

You May Also Like

Oklahoma Natural Gas made a mess ... Oklahoma Natural Gas "A guy whos truck # is 66730 came out to shut off the gas to the house next to me and made a mess of my plants ''my cactus'' and..." Read more Republic Services is it legal Extortion and Fraud or Illegal Republic Services "They took two of my payments and credited a closed account. Causing the open account to go delinquent and charged with multiple lien fee's. They promised me they would apply..." Read more Waste Management - Residential Waste Collection Review Waste Management "I had a couple of bags(3) small out there today with my regular garbage bin, they did not take the extra bags..." Read more Republic Services - Failure to Pick Up Residental Garbage Republic Services "I started service over the phone (I asked about Hiding Fees, Reply: None) with them on 02/21/2017 my Acct # x-xxxx-0182823. The Last Two Weeks scheduled pick up day Tuesday..." Read more Delaware Fine Art Auction - Not living up to their promises Delaware Fine Art Auction " On June 1st, 2017 I purchased 2 Warhol artworks at auction from Delaware Fine Art Auction. I purchased lot #112: Warhols t-shirt and lot#113: Warhols Coca-Cola Bottle. Delaware Fine..." Read more Guardsman - Do not purchase protection plan Guardsman "Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the..." Read more Ray Padula - Terrible Product and  Customer Support Ray Padula "I have bought the sprinkler system a couple of years ago but used for the first time late last year. Now the nozzles are pointing downward and do not come..." Read more Pissed of jollibee ruin my surprise for my daughtrs birthday Jollibee "I ordered throuh online jolibee padala and pay via credit card it was confirmed by paypal that the payment has been recieved. I call my daughter that wait for the..." Read more