Our gas was off. We religiously saved money to pay it and the ever increasing deposit to get the service turned back on.
Tech shows up at 10. we have a dog he barks at everyone outside of the gate. My five year old opened the gate as I walk forward to the gate standing between the guy and the dog. This dog is one foot high and all of 40 pounds and friendly as all get out...
to people INSIDE the gate. The tech takes out his wrench and hauls it back as if he's going to hit my dog while my five year old is standing there. Turns around and hops in his truck while I'm standing there begging him to come back and trying to put my dog back in the house. This was a GIANT white guy who could have easily stomped the dog in half.
I have visitors and mail delivery people here all the time no issues.
I subsequently get on the phone with Wash. Gas and their customer service WAS NOT only rude. They were unaccomadating.
They told me a tech would not be out till monday i keep calling back and calling back and then they start telling me that someone will be out by 4 2:30 rolls around no one is here I call the corporate office... she tells me the guy would be here after 3. 4:00 rolls around i get on the phone. Am placed on hold for 30 minutes waiting for a super visor still nothing.
It is now 7:35 they are telling me that someone will be here by 9. Still nothing. They came here and shut the gas with the dog out in the yard. The *** they sent here didn't even attempt to let me corral the dog if he was that freaking scared of him.
They were more than happy to take my money... It is friday night. If its not turned on tonight it won't be on till monday and i promised my kid a bubble bath yesterday. Threatening your customers with weapons is NOT acceptable.
I am out a day of work due to this nonsense.
Monetary Loss: $821.