1 comment

Washington Gas erroneously disconnected my service.I come home yesterday evening to a freezing house, no hot water, and my gas stove isn't working.

My bill had been paid, so there was absolutely no reason for the service to be disconnected. I called Washington Gas customer service to inquire. They acknowledge that payment was in fact received and stated that there was apparently a "glitch" in their system which triggered the disconnection. I spoke to a supervisor who assured me that a service technician would be dispatched the same evening to restore the service.

It was 40 degrees outside yesterday evening and my home is almost completely run on gas.I wake up this morning to discover that the service has not been restored. My home is absolutely freezing!!! We have no hot water and I can't even prepare breakfast for my child because there is no gas for my gas stove!! I called Washington Gas again to inquire about the situation, just to be informed that contrary to what I was assured of last night, no technician was dispatched.

They tell me that they're sending someone out today, between 7am and 5pm!!!! So, due to no fault of my own, a mistake completely on their part and acknowledged by Washington Gas as their mistake, I'm supposed to sit in a freezing home with an infant child with NO heat, NO hot water, and NO gas to cook!!! Again, this is in the middle of winter! The DC area had a weather advisory yesterday and it is again only 40 degrees here today, and the best they can do is possibly by 5pm!!

This is wholly unacceptable and an absolute disgrace on the part of Washington Gas. I will most assuredly take my complaint and concern to a higher level of authority within this organization and elsewhere if necessary.

How can it be that your service gets cut off when you've done your part and paid your account in full and on time!!This is outrageous!!

Had an Experience with Washington Gas?

Write a review


Terms of Service
Post Comment
Washington, District Of Columbia, United States #601569

Call the public service commission (if you live in DC or MD) or the state corporation commission if you live in Virginia. They are the government agencies that regulate Washington Gas. They can order the company to send someone out tonight (in fact, if you call the emergency number and tell them you are complaining to the PSC you may get it on tonight anyway).

You May Also Like

Atlanta Gas Light - Horrible customer service and even worse technicians. Atlanta Gas Light "As a gas south customer in Georgia for over 30 years, i requested my gas service to be suspended while I was at my vacation home in another state. Of..." Read more Waste Management - Residential Waste Collection Review Waste Management "Lazy driver dropped my can in his truck didn't know I had cameras .Looked at my house and thought no one seen him and quickly got in his truck and..." Read more Republic Services - Failure to Pick Up Residental Garbage Republic Services "I started service over the phone (I asked about Hiding Fees, Reply: None) with them on 02/21/2017 my Acct # x-xxxx-0182823. The Last Two Weeks scheduled pick up day Tuesday..." Read more Waste Pro Usa - Unsatisfactory even when you pay extra Waste Pro Usa "It's nearly been two weeks since I requested and paid the extra $100.00 fee to have my tree branches picked up I've called numerous times and spoke with office Manger..." Read more I need help my roblox account was hacked my accounts name is zooingcar34 Roblox "i called you guys about it but need my account back it was zooingcar34@yahoo.com i am the owner and my name is joshua josiah valbert and my roblox account is..." Read more All American Liquidation And Estate Sales - Buyer Beware!  Not if, but how much you will be ripped off! All American Liquidation And Estate Sales "BEWARE! Do not sign a contract with Bobbee to do your estate sale, because it is not a question of if you will be ripped off. The only question is..." Read more Pepperfry - Damaged product delivered followed by worst customer service Pepperfry "I ordered a coffee table from Pepperfry. As soon as it was taken out of the box, it was discovered that it was damaged. The guy who was there to..." Read more Falken Tire - Belt broke(?) and tire shredded Falken Tire "I was traveling out-of-state and became aware of a vibration and rumbling sound. At first I thought it might be road noise, but when I got on the interstate highway,..." Read more